Your business context stays tied to your order.

Who handles your information

Untamed Enterprises LLC dba ServiceFlowPro.com (“Service Flow Pro,” “we,” or “us”) is the business that collects and uses the information described below. ServiceFlowPro.com is our trade name, not a separate legal entity.

Information we collect

We collect the contact details and business configuration you submit, beta product selection, beta feedback and consent choices, waitlist status, order and delivery status, selected product options, support messages, and basic security and operational logs. During the free beta, we also record first-party page and form events with campaign details and a random session identifier. We do not store the raw identifier, your IP address, or your browser user-agent in those events. Stripe processes payment-card details after sales open; Service Flow Pro does not store complete card numbers.

Beta measurement and browser storage

We use your browser's session storage—not an analytics cookie—to remember the first page and campaign that brought you to the free beta. Session storage ends with that browser tab. The random session identifier is hashed before it is saved. We do not use ad pixels, cross-site tracking, or third-party analytics for this beta. If your browser sends Global Privacy Control, we skip these optional page and form events. A beta claim is still recorded as the product request you asked us to fulfill.

How we use information

We use it to preserve your configured waitlist request, notify you about product availability, personalize and deliver a free beta product, send the single beta feedback request you accepted, record your feedback, complete checkout after sales open, prevent fraud, deliver and recover downloads, answer support requests, improve product reliability, and meet legal obligations. We send product news only when you select that separate optional choice.

If you request access to a saved waitlist setup, we email a single-use private link that expires after 24 hours. The resulting browser session ends after 30 minutes without use and always expires within two hours. The private token and session secret are stored only as hashes after issue.

Providers

Information may be processed by the services required to operate the product: Cloudflare and Sites for the storefront and order records, Render and AWS for secure package generation and storage, Stripe for payment, Resend for delivery messages, and GoHighLevel for waitlist, contact, and beta-lead follow-up. Records sent to GoHighLevel include your contact and business names, email address, product or workflow interest, source, lifecycle stage, and communication choices. We do not send your complete saved configuration or private recovery links to GoHighLevel. Each provider receives only the information needed for its role.

If you choose implementation help, we record the outbound request and open the configured Cloud Elephants public booking page with only Service Flow Pro referral labels and the product category. We do not transfer your configuration, credentials, uploaded files, free-form feedback, or analytics identifier. Cloud Elephants controls booking records created on its site.

Retention

Waitlist records remain until launch follow-up is complete or you ask us to delete them. Beta records without product-news consent are removed after 180 days. First-party beta measurement events are removed after 90 days. Beta feedback links expire after 14 days. Product-news contacts remain until they unsubscribe or ask us to delete them. Expired private recovery credentials are removed on a short operational schedule. Unpaid order records are removed after 24 hours. Paid order records are retained for up to 90 days, recovery links expire after seven days, and generated artifacts are retained for up to 30 days. Financial records required for accounting, tax, fraud prevention, or dispute handling may be retained longer.

Sharing and selling

We do not sell personal information. We disclose information to the providers above, when you direct us to, when required by law, or when necessary to protect customers and the service.

Security and your choices

Order configurations are encrypted at rest and access links are time-limited. You may ask to access, correct, or delete information, subject to legal and transaction-record requirements. Do not submit secrets or regulated data through a configurator.

Contact

Email ryan@cloudelephants.com with a privacy request. We may verify your identity and relationship to the relevant order before responding. Privacy requests are handled by Untamed Enterprises LLC dba ServiceFlowPro.com.